ITAC 2021
 
 

PROGRAM 

Presenters who have provided permission to share their presentations in pdf format have been linked in orange below
Monday 2nd March 2020

Welcome Reception drinks and networking for delegates and exhibitors in exhibition area (Halls A & B) Welcome to Country by Tribal Experiences

Sponsored by:       

 
Tuesday 3rd March 2020
 
Breakfast Session (by invitation only)

Supporting carers innovatively through the use of technology 
Professor Lynne Parkinson, Dr Annie Banbury and Anne Livingstone

Sponsored by:   

 

Introduction by MC – Arron Wood

Welcome 
George Margelis, Chair, ACIITC 
Pat Sparrow, CEO, Aged & Community Services Australia

PLENARY SESSION 1 – DRIVING CHANGE THROUGH INNOVATION AND TECHNOLOGY APPLICATIONS TO DRIVE SOLUTIONS OR CHANGE BUSINESS PROCESSES

Disrupting the wine industry 
I’ll tell our story and more specifically the various iterations of the model and tech that enabled us to disrupt the industry and lead us to be the largest online pure play wine retailer in the country and then I’ll cover our current thinking and what we are working on now to prepare us for the future 
Justin Dry, Co-Founder & CEO, Vinomofo

How Different will Tomorrow Be? 
Digital transformation, artificial intelligence, and the changing workplace affect us all. Take an inspiring, eyeopening, and engaging ride into the future to learn about the global megatrends shaping our lives, the technology and innovations just around the corner, and the mindset that helps you lead the change in a customer-centric world. 
Gihan Perera, Technology Futurist, Strategic Adviser on Strategising for our Technology Futures
CLICK HERE to view Gihan's presentation


 
PLENARY SESSION 2
 

STREAM 1 - THE FUTURE OF BLOCKCHAIN IN A SOCIAL CARE ENVIRONMENT

Can Blockchain Radically Change the Social Care Model?
The case for Blockchain in health and care as an important tool for improved health and
care delivery. 
Sonja Bernhardt, OAM, CEO, ThoughtWare 
CLICK HERE to view Sonja's presentation

‘Smart Money’ for simpler human services payments 
Presentation from CSIRO’s Data61, Commonwealth Bank and New Horizons on
blockchain prototype for the National Disability Insurance Scheme.  
Daniel Royal, Senior Manager, Payments Development and Strategy, Commonwealth
Bank Australia 

Dr Mark Staples, Senior Principal Researcher, Data 61 (CSIRO) 

Richard Gregg,
Chief Finance and Operations Officer and Clive Bailey, Head of IT, 
New Horizons

STREAM 2 - DATA ANALYTICS - USING DATA TO BETTER MANAGE CARE OUTCOMES

Data Enabled Carers and Customers
An exploration of the benefits of modern data and interoperability techniques for carers and customers in the aged care system. 
Kevin Fernandez, Advisory Services Lead, Novigi 
CLICK HERE to view Kevin's presentation

The Data Journey – Using a platformed approach 
Establish a data driven culture by removing data complexity utilising the latest in data platforms. 
Henry Rooney, Azure Cloud Solution and AI Specialist, Microsoft 

Predicting resident deterioration through analytics 
Predictive analytics to help providers better allocate staff resources, reduce avoidable resident hospitalisations, and enact timely end-of-life plans. 
Michael Donnelly, Head of Aged & Disability, Telstra Health 
CLICK HERE to view Michael's presentation 

 
MAKING MONEY SMART - CBA video link 
CLICK HERE for the public report 

PLENARY SESSION 3 – THE WORK OF THE ACIITC AND FUTURE PLANS TO SUPPORT TECHNOLOGY DEPLOYMENT ACROSS THE SOCIAL CARE ENVIRONMENT

The ACIITC Technology Roadmap 
Future digital directions for social care services and consumer engagement. The Technology Roadmap The past, present and future of the ACIITC Technology Roadmap. 
George Margelis, Chair, ACIITC 
CLICK HERE to view George's presentation 

Maximising consumer independence through digital innovation in the home. ACIITC submission to the Royal Commission 
ACIITC has a vision of technology and innovation to be embedded features of all operations and services. This presentation gives an overview of ACIITC recent submission to the Royal Commission into Aged Care. 
Anne Livingstone, Chair, National Home Care Committee, ACIITC 
Anne's presentation is combined with George's above 

Creating standard interoperability and common infrastructure 
Creating standard interoperability and common infrastructure, breaking the siloed approach in the Aged Care ICT landscape. 
Gavin Tomlins, Chair of CIO Committee, ACIITC 
Gavin's presentation is combined with George's above


PLENARY SESSION 4 – DEVELOPMENT OF COMMON STANDARDS AND INFRASTRUCTURE TO ENABLE SEAMLESS BUSINESS TO GOVERNMENT COMMUNICATIONS

Making Business to Government communications a readily acceptable everyday function 
The merits of methods, protocols and architectures that lend themselves to facilitating the concept of “Data Nomination”, such that containers of data can be readily consumed by Government and vice versa. 
Steven Strange, Chief Executive Officer, Health Metrics

Can the industry work together to develop common standards and agreed infrastructure? 
“The Technology Roadmap for the Aged Care Sector (June 2017)”, outlines in Destination (1). Technology Enabled Systems, issues (5) Develop a holistic government strategy for the aged care sector that provides B2B and B2G interfaces in order to create an open ecosystem of secure data exchange”. What role does Industry have to play in this? 
Gavin Tomlins, Chair of CIO Committee, ACIITC
CLICK HERE to view Gavin's presentation


PLENARY SESSION 5 – PANEL SESSION THAT WILL CONSIDER HOW TO DEVELOP INTEGRATED COMMON STANDARDS FOR B2G ACROSS THE SOCIAL CARE SYSTEMS

Session Facilitator: George Margelis, Chair, ACIITC

Panel Members: 
Steven Strange, Chief Executive Officer, Health Metrics  
Gavin Tomlins, Chair of CIO Committee, ACIITC 
Emma Hossack, CEO, Medical Software Industry Association (MSIA) 
Nick Hartland, First Assistant Secretary in Home Aged Care Division, Department of Health 
Lee Davis, CDO, Anglicare Southern Queensland

 

 
PLENARY SESSION 6
 

STREAM 1 - THE CONSUMER. CO-DESIGN AND RESPONDING TO CONSUMER'S NEEDS

Dream Versus Reality - Living the dream on MAC and NDIS packages versus real life experience of packaged care recipients
Five years experiencing the roadblocks, rabbit warrens, frustrations and rewards of MAC & NDIS – highlights frustrations suffered by Developers presumptions about Seniors.
Michael Parer, Consumer Expert 
 
Measuring the moments that matter in aged care 
Technology with purpose. Measuring and reporting on what matters most to consumers through the Happy Life Index 
Lauren Todorovic, CEO, CarePage 

Engaging older consumers in new technology: insights, observations and considerations for developing and marketing technology well with older customers
Hear insights gathered from The Plug-in’s case studies and discover how engaging consumers in co-design to gain an understanding of their experiences, likes, dislikes, fears, needs, preferences and innovative recommendations, can remove barriers to use of new technology, create more engaging products and have a greater impact. 
Miranda Starke, Head of The Plug-in, COTA SA
CLICK HERE to view Miranda's presentation  

STREAM 2 - INNOVATION AND TECHNOLOGY DEPLOYMENT. USING INTEGRATED DATA TO IMPROVE SERVICE OUTCOMES

Endeavour Foundation Connect - Maximising Consumer Engagement
Endeavour Foundation has worked collaboratively with Checked-in Care to develop an application tailored to meeting disability sector needs. Endeavour Connect App has dramatically improved customer satisfaction, independence and choice. 
Brent Suhr, Service Design Implementation Partner, Endeavour Foundation & John Perkins, Founder & CEO, CheckedIn Care 
CLICK HERE to view Brent & John's presentation

Creating an inclusive service through AI and Voice technology 
Building a technology-driven Aged Care that we would expect to consume – Join us for 21st Century living 
Glenn Payne, CIO, Feros Care 
CLICK HERE to view Glenn's presentation

AI in Aged Care – Tomorrow’s Solutions, today
Solving Unseen Falls, Abuse, and Abnormal Behaviour with HomeGuardian.ai – an Australian world first. 
Kane Sajdak, Co-Founder & CEO HomeGuardian.ai 

Technologies and smart homes: How can older consumers influence the agenda? 
We underestimate their digital literacy at our peril. Arguing the case for older people’s involvement in smart home designs. 
Malcolm Fisk, Senior Lecturer, De Montfort University, UK
CLICK HERE to view Malcolm's presentation 
 
 
 
 Wednesday 4th March 2020

PLENARY SESSION 7 – GOVERNMENT RESPONSES TO THE CHANGING WORLD OF TECHNOLOGY CAPABILITY GROWTH

Interoperability and Healthy Aging 
Michael Costello, General Manager Strategy Policy & Privacy, Australian Digital Health Agency
CLICK HERE to view Michael's presentation 

The MyHealthRecord supports meeting Quality Standards – how IT can be used to gain benefits from MHR 
The MyHealthRecord initiative can generate outstanding outcomes to ensure residents receive congruent and seamless care when they need it most. 
Caroline Lee, Chief Executive Officer, Leecare Solutions 
CLICK HERE to view Caroline's presentation

Improving digital service delivery through human centred design and continuous optimisation 
Serving the needs of the customer through digital service delivery requires close cooperation with end users and ongoing optimisation to create effective experiences that enhance the potential of the technology. 
Michael Burke, Managing Director, Liquid Interactive 
CLICK HERE to view Michael's presentation 

 

 
PLENARY SESSION 8 – SUPPORTING INNOVATION AND INNOVATIVE START UPS ACROSS THE SOCIAL CARE WORLD

Chris Gray, Co-Founder, iCare will facilitate this interactive session on how to best activate, support and sustain innovation. Would the industry support an investment innovation fund? 
CLICK HERE to view the session presentation 

Theme 
One of the terms of reference for the Aged Care Royal Commission is to “deliver aged care services in a sustainable way, including through innovative models of care and increased use of technology.” At ITAC, we want to bring this to life for attendees. The aged care industry is facing demands to improve the level of care, whilst at the same time becoming more efficient. These two competing demands create a point of tension. Resolving this tension will come from innovative thinking done in a collaborative environment. Our question as a panel is how do we bring together aged care providers, industry leaders and innovators to provide the best possible care for the elderly and most vulnerable in our community?

The presenters 
To answer the challenge posed by the Royal Commission, we have assembled a diverse group of innovators who will be able to share their view and the approach they are taking:

Allison Nikula – Founder and CEO, CareApp 
Simon Heaysman – Co Founder and COO, hayylo 
Mathieu Bertrand – Co Founder and COO, Home Care Heroes 
Nan Yu – Founder and CEO, My Dementia Companion 
Heath Shonhan – Partner at Bentleys Qld and Founder, Care Factor 

 
 CONCURRENTS
 

SESSION A: ASSISTIVE HOME TECHNOLOGIES

Study Proves Value of Remote Patient Monitoring in Reducing Hospital Readmissions and Costs 
Results from a novel remote monitoring trial show that a machine learning approach can reduce costly hospital readmissions and emergency department visits for the most burdensome chronic diseases. 
Neil Grunberg, VP Strategy & Corporate Development, AlayaCare

The Day the Roof Blew Off – PAC’s Cloud Journey 
Peter will tell the story of PAC’s cloud journey and how it helped PAC consumers the day the roof blew off their 130-bed Residential Aged Care facility at Stockton. 
Peter Newing, Chief Information Officer, Presbyterian Aged Care 
CLICK HERE to view Peters' presentation

How AI is helping predict risk of falls and keep clients in home for longer
Find out how ARMED (A.I) through 5 years of evidence based outcomes is helping show clients health risk up to 32 days in advance to prevent falls, enabling clients to receive preventative care earlier in the care cycle. 
Brian Brown, Director, ARMED Prevention


CONCURRENT SESSION B: CARE RECIPIENT INDEPENDENCE THROUGH TECHNOLOGY SUPPORT

Transforming independence through innovative technology 
Medication management is a crucial part of the care provided to residents in RACFs. Paperless prescribing offers built-in redundancies. This presentation explores the perceptions and barriers to innovation. 
Gerard Stevens AM, Managing Director, Manrex Pty Ltd – Webstercare
CLICK HERE to view Gerard's presentation

The role of start-up development programs in supporting innovative technologies enabling independence – CareFactor Program case study 
CareFactor is Australia’s first dedicated aged care incubator program. Following a two year development and onboarding process, the pilot program launched in September 2019 - funded and facilitated by Bentleys’ Health & Ageing and Innovation Advisory teams, and supported by industry program partners such as ACSA, Westpac, AUSINDUSTRY, AUSTRADE, the Queensland Government and Brisbane City Council 
Heath Shonhan, Partner, Bentleys (QLD) 
CLICK HERE to view Heath's presentation 

Proving that Technology can reduce depression 
Care Cohort is a simple, easy to use app that improves social connections, reduces loneliness and increases independence, and has been shown to reduce depression 
John Perkins, Director, Checked in Care
CLICK HERE to view John's presentation


 
CONCURRENT SESSION C: ROLE OF DIGITAL ASSISTANTS IN THE CARE SYSTEMS OF THE FUTURE

A supercomputer in your hand 
Combine the enormous power available with cloud services, and the convenience and security of mobile computing to deliver powerful, innovative solutions 
David Reidy, Lead Developer, uTeach Pty Ltd 
CLICK HERE to view David's presentation 

Tempering the hype to deliver effective voice-assistant based care 
Cut through the hype to understand the real-world challenges of using voice assistants as a care delivery model, from the perspective of both the customer and the provider. 
Nick Marfleet, Chief Technology Officer, Lumin 
CLICK HERE to view Nick's presentation 

Why measuring the NQ (Nutritional Quotient) adds to quality of life and why we must digitalise it 
Hear how high-tech solutions to capture nutritional consumption, digitalise and automate malnutrition risk and alert busy Clinical Managers offers opportunity for prioritised high-touch care to enhance resident quality of life. 
Jo Cleary, Chief Executive Officer & Founder, NQIQ 
CLICK HERE to view Jo's presentation


 
CONCURRENT SESSION D: TO MAXIMISE CONSUMER/CLIENT CHOICE IS TECHNOLOGY A CRITICAL COMPONENT?

What you need to know about robots so your staff can provide more care for your residents 
Automation removes menial activities allowing staff to spend more time with residents. This session will show how to future proof facilities to ensure that the most efficient movement of supplies. 
Leonie Mulheran, National Aged Care Business Development Manager, Lamson Concepts
CLICK HERE to view Leonie's presentation

Power of Integrations 
Healthcare must become more collaborative, coordinated and integrated ecosystems, as such, AlayaCare’s Care Exchange platform is using award winning solutions like PainChek to help support our clients manage their pain. 
Renee Watson, Clinical Product Specialist, AlayaCare and David Allsopp, Head of Business Development ANZ, PainChek
CLICK HERE to view Rennee & David's presentation 

Lessons learned from four years of digital transformation and a consumer directed approach 
Digital transformation and single view of customer are compelling goals, but very difficult to realise. Learn key lessons from an organisation that is over 4 years into this transformational journey. 
Selina Beauchamp, CIO, Wesley Mission Queensland and Jenni Deslandes, Managing Director, Loaded Technologies


 
CONCURRENT SESSION E: USE OF BIG DATA ACROSS CARE SERVICE MODELS
 
How technology can help eliminate home care employee churn 
The right technology can help prevent churn before an employee even considers departing-- and can predict hiring needs before employees join an organization. 
Annette Hili, General Manager, AlayaCare
CLICK HERE to view Annette's presentation

Change doesn’t have to suck: What can we learn about our service models from our Medicare data? 
Each week an Aged Care Provider updates Medicare with thousands of Megabytes of data. Many organisations do not look within this data to understand the changing customers & service models. 
Andrew Farmer, Chief Executive Officer, Mirus Australia 
CLICK HERE to view Andrew's presentation 

Learnings from implementing assistive technologies in the ‘real world’ of Aged Care 
This presentation demonstrates the use of the Non-adoption and Abandonment of technologies by individuals and problems with Scale-up, Spread and Sustainability (NASSS) framework to evaluate project implementation at Bolton Clarke. 
Elizabeth Cyarto, Senior Research Fellow, Bolton Clarke Research Institute


 
PLENARY SESSION 9 – CCTV IN A RESIDENTIAL SETTING

What are the ethical issues to be considered when introducing CCTV to a care environment? 
Ethical considerations surrounding the use of technology in long-term care. 
Alistair R. Niemeijer, Universiteit voor Humanistiek, Zorgethiek 
CLICK HERE to view Alistair's presentation 

SA Health CCTV Pilot Project 
This project will see audio-visual surveillance and monitoring implemented in common areas and bedrooms of five SA Health aged care facilities. 
Cassie Mason, Director, Office for Ageing Well, SA Health 
CLICK HERE to view Cassie's presentation 

Digital Health, Assistive Technologies and Cameras in Care Homes – What are the Social Policy issues?
Working at the technology, health and ageing interface. Arguing the case for ‘blind’ cameras as vulnerable older people are safeguarded.  
Malcolm Fisk, Senior Lecturer, De Montfort University, UK Conference 
CLICK HERE to view Malcolm's presentation 

 
 

POST CONFERENCE – THURSDAY 5TH MARCH 2020

 
Data Analytics Workshop
Join this hands-on educational masterclass which delves into the world of data, covering all things from fundamentals, structure, through to single view and insight driven decision making empowering customer engagement. Find ways to maximise resources, help ensure security and compliance, enhance your organisations decision making and profitability using the data already at your fingertips.